BUSINESS TRAVEL
MEETINGS & INCENTIVES
LEISURE TRAVEL
BUSINESS TRAVEL
MEETINGS & INCENTIVES
LEISURE TRAVEL
At Cadence, we don't just take reservations and send you reports. We actually manage travel programs. No matter which corporate travel services you're after, they are only as effective as how they are managed and how they meet your goals. Is travel part of your company culture? Do your business objectives rely on travel? Do your top travelers need great travel experiences?
And when it comes to your relationship with your travel management company, do you need an account manager who executes travel policies, implements online booking tools, monitors spend patterns and suggests behavioral improvements? If you answered, "yes," you are ready to elevate your travel program.
Cadence uses industry leading online booking tools that give your travelers autonomy and flexibility while ensuring you maintain policy control and company oversight. Currently we partner with Concur, Deem and Certify, but are always on the lookout for the best tools out there.
We prioritize traveler safety and peace of mind. We use SafeToGo software to provide pre-trip visibility, traveler tracking, and communication on any possible disruption. In addition, an administrative dashboard is available and accessible to you 24/7 for a realtime view of each traveler's location.
Effective itinerary management saves time and increases productivity. We load itineraries onto two great mobile app solutions, TripCase and Tripit (by Concur), for easy reference and management. Additionally, these apps provide flight check-in reminders, delays, gate changes, etc.
Grasp Reporting is an industry leading reporting software with thousands of options that are completely customizable based on your unique needs.
As an added enhancement to our existing 24/7 support, Text Assist gives our travelers another fast and convenient way to reach a live agent for quick questions and on-the-road changes.
We leverage iQCX by Cornerstone Information Systems, the industry leader in quality control software. We customize this tool to collect account-specific data, monitor travel policies, ensure accuracy of reservations, and more.
Fare Checker searches the global distribution system (GDS) for better fare options - even after a trip has already been booked and ticketed. If a better fare is found, we secure it!
Travel alerts, branded communications, Change Management campaigns, and more are powered by Marketo.
We partner with most Virtual Pay vendors to integrate their software into your booking process.
This robust software does exactly what it says! We leverage Agency Technology software to track every unused ticket credit in the event of changes, cancellations, etc. We are able to share monthly reporting, flag these credits for future use and more. Using this tool and our own internal processes, our success rate of utilizing applicable tickets is 99%.
Cadence produces over $150 million in annual sales, which gives us powerful and effective leverage to negotiate business travel contracts on your behalf. As a branch of Tzell, one of the most powerful travel companies in the world, we like to think of ourselves as a quiet giant in this industry. While nimbleness and personal touch are core parts of our identity, we have the industry affiliations and recognition to be the best business travel advocate you've ever had.
In addition to the extremely close relationships we maintain with major travel brands, from hotels to airlines to rental car companies, we also believe in nurturing long term, genuine relationships with our clients. The results speak for themselves:
99% corporate account retention
25% of our accounts have been with us 5+ years
44% accounts have come from clients bringing us to their new companies
What are the two most over used words in the travel industry? Customer Service. Everyone says they do it. But at Cadence, we define customer service, every day, with every traveler, on every trip. In fact, our employees are trained and incentivized on customer service standards like response time, efficient problem solving, effective communication, and more.
While we know it is an important part of our own company culture, we also survey our customers throughout
the year to check in on our customer service outcomes. The averages of our results are below.
We “do what you say" we're going to do. This is a core value and drives every interaction we have with our clients.
Of customers rated our customer services as Absolute Perfection. The other 5% rated us Above Average.
Cadence averages 30% fewer transactions per agent than the industry average as a result of our strategy to value quality of service above all else.
The average number of years our travel agents have in industry experience. They are efficient, consultative, and timely.
Something to take with you to your next meeting.
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True Partnerships
We have clients in various industries, including: pharmaceutical, mortgage, apparel, food and beverage, construction, media and beyond, each with one thing in common: traveling for work.
No matter what your industry entails, we believe that finding the balance between providing you cost savings and elevated customer service is the key to the long term, strategic success of a managed travel program.