New Comfort + Cleanliness Efforts: HOTEL EDITION
We hope you saw our previous post regarding airline updates to their cleanliness and sanitation standards. If not, check it out here. As mentioned in that post, we think we can all agree that a confidence in these measures across the industry is going to be crucial as we return to travel. As promised, below you will find some interesting facts about what the major hotel chains AND industry organizations are doing to ensure enhanced processes and standards. Additional detail can be found by clicking through each brand’s link. We have found this information insightful and comforting, and hope you will as well. We’ll continue to add to this list as new details are available, so check back often!
HOTELS:
Hilton (in a first for the hospitality business) will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and team member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.
Marriott is rolling out enhanced technologies over the next few months, including electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces throughout the hotel.
IHG Announced that in addition to their existing relationships with Ecolab and Diversey, they will now partner with Cleveland Clinic to expand the IHG Way of Clean program – which launched in the Americas in 2015 and is now a global brand standard – with new science-led protocols and service measures.
Accor has partnered with testing, inspection and certification provider Bureau Veritas to develop a ‘label’ certifying that appropriate safety standards and cleaning protocols have been achieved.
Four Seasons has embarked on an important collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate their new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.
Rosewood have elevated our rigorous cleaning procedures for all guest rooms in compliance with our partners Ecolab and Diversey, and introduced additional safety measures such as avoiding back-to-back usage of rooms to allow for deeper sanitation practices and changing of pillow protectors and mattress pads between each guest.
Hyatt is creating a sanitation accreditation and is requiring a hygiene specialist at each property. Additionally, they are enlisting a 3rd party to audit these practices.
MGM Resorts International has worked with medical and science experts to develop a multi-layered, seven-point plan designed to deter the spread of the virus, protect customers and employees, and help rapidly respond if a guest or employee shows symptoms or tests positive for the virus.
Radisson announced its Radisson Hotels Safety Protocol, in partnership with SGS, an inspection, verification, testing and certification company.
Choice Hotels is requiring that each hotel designate a "Commitment to Clean Captain," each of whom will complete applicable best-in-class cleanliness training, in conjunction with EcoLab, and will be responsible for incorporating the new protocols into their hotel's operations.
Meliá Hotels International recently announced “Stay Safe with Meliá”, a program which guarantees stringent post-COVID-19 health and safety standards, in collaboration with Bureau Veritas.
AM Resorts introduced new CleanComplete Verification™ practices. These new protocols further elevate standards of quality and cleanliness, and take into account every aspect of resort operations, backed by the highest-level third-party certification.
Sandals has undertaken a thorough research assessment of all points of guest contact throughout their resorts and in turn, developed and integrated advanced hygiene practices at over eighteen key touch points throughout their resort in their new Platinum Protocols of Cleanliness program.
Additionally, the American Hotel & Lodging Association (AHLA) launched Safe Stay, an industry-wide initiative focused on creating enhanced hotel cleaning practices, social interactions and workplace protocols to ensure a consistent expectation for both hotel guests and employees.
The U.S. Travel Association has gathered contributions from the travel industry at large, working with health and medical experts, to reach collective agreement on a core set of health and safety guidance that the industry may adapt to their businesses. The guidance aims to provide consistency in the approach to safety employed by travel brands and destinations during the customer experience.
Have a question? We would love to connect with you so please reach out to us. In the meantime, stay safe until we can all get back on the road again.
Your Cadence team
